Service Request

REALIZE YOUR VISION

No lens? No problem. Borrow the lens you need from our extensive library below for a period of three days, at no expense.

The equipment collected from the specified date and returned on the specified dates. If the collection/ Return date is holiday, you should communicate with GS Academy, on +968-98082869, or mail to s.moizuddin@kr.om.
The collection of equipment from GS Academy, Khimji Ramdas, The Gate Mall, Tower 1, 5th Floor.. The collection and delivery time between, Khimji Ramdas, KLL Nikon Service, Plot #120, Al-Falaj Street, Wadi Kabir, Muscat, Sultanat of Oman.
All equipment need prior confirmation before pick-up. Please contact the above address.
A security deposit equivalent to the cost of the equipment has to be made in cash at the showroom.
Extension of the booking date cannot change without confirmation from GS Academy.

NOTE: This privilege is reserved exclusively for NPM members only.

If you are a new Nikon Customer with an NPM Membership card, please click here to sign up now.
If you would like to become an Nikon Premium Member, click here to find out how.

Terms & Conditions

The NPM member must present the original copy of their valid current ID card and deposit an amount of OMR.250 in the form of a credit card authorization or cash to be returned upon completion of the loan in line with the terms and conditions mentioned in the equipment loan agreement.
Inspection: The NPM member (Customer) will not leave Khimji Ramdas store (Aalami) with the Inventory until a full “Inspection of Inventory” form is completed and initialed by Customer and a KHIMJI RAMDAS representative. Upon execution of said form Customer acknowledges that the equipment is in good condition and working order. All third party operators and handlers of equipment will be bound to Terms and Conditions.
Uses and Care of Inventory: Customer agrees to use and maintain the loaned equipment at their own expense, according to the Manufacturer’s Instructions, and per KHIMJI RAMDAS’s instructions, if any. Customer may not make any modifications to the equipment without KHIMJI RAMDAS’s prior written consent; such consent may be withheld in KHIMJI RAMDAS’s sole discretion. Customer agrees that they will not misuse or abuse the equipment or use it in any unlawful way. Customer must obtain prior written consent from KHIMJI RAMDAS to remove the equipment from the state or country; such consent may be withheld in KHIMJI RAMDAS’s sole discretion. KHIMJI RAMDAS’s logos and identification numbers must never be concealed or removed.
Insurance Options. Customer may obtain Third Party Insurance with a Certificate of Liability for full replacement of all inventory loaned from KHIMJI RAMDAS as set out in the Equipment Loan Agreement. If a Customer selects the Third Party Insurance option, it must be enforced and maintained at the sole cost of the Customer prior to equipment leaving KHIMJI RAMDAS’s premise and remain in force until the equipment is returned to KHIMJI RAMDAS. Insurance must be special form providing covered for the full replacement value of the entire Loan. Coverage must be on premise, in transit, unnamed locations and worldwide. It must include a “Locked Car” clause, covering the inventory in a car at all times. Unattended Vehicle Theft Exclusion won’t be accepted. The certificate of insurance must list KHIMJI RAMDAS as an additional insured party and a loss payee on the commercial general liability policy. Company shall be designated as follows: KHIMJI RAMDAS.
No Warranties: Customer is solely responsible in completing a detailed Inventory Checklist provided by Nikon Middle East FZE. Equipment is loaned AS-IS. All media management is in the sole responsibility of the Customer and Nikon Middle East FZE is not responsible for any data loss. Nikon Middle East FZE makes no warranties, express, implied, or otherwise, as to the performance of equipment, services, supplies, or film. Furthermore, Nikon Middle East FZE makes no warranties, express, implied, or otherwise, of merchantability or fitness for a particular purpose.
Pick Up and Return of Equipment: Acceptance by KHIMJI RAMDAS of the returned Loan equipment does not waive any claims KHIMJI RAMDAS may have against Customer, including, but not limited to, claims for latent, patent, or hidden damage. Equipment must be picked up and returned at the time set forth by the Agreement. If Customer needs to pick up or return any equipment at a different time than the time set forth by the Equipment Loan Agreement, they must contact KHIMJI RAMDAS to make arrangements. 1 day past return time set forth by the Equipment Loan Agreement: OMR.60 of the order total will be charged as Late Fee. 2 days past return time set forth by the Equipment Loan Agreement: OMR.110 of the order total will be charged as Late Fee. 3 days past return time set forth by the Equipment Loan Agreement: OMR.160 of the order total will be charged as Late Fee.
Damaged or Lost Equipment: Customer is solely responsible and liable for any and all loss, including theft, and/or damage to the equipment during the period covered by the Loan Agreement. In the event of any loss or damage to the equipment, Customer agrees to pay the Loan rate during the period of time KHIMJI RAMDAS is deprived of the equipment and until such time as it is repaired and/or replaced. KHIMJI RAMDAS reserves up to 48 hours from when the item is returned to alert the Customer of any issues. In the event of any equipment damage, KHIMJI RAMDAS must handle all and any repairs.
Security deposit Refund: Further to the confirmation from the service team that the loaned lens has been returned in good operating condition & without any physical/liquid damage the process of security deposit return will be initiated and completed within 3 working days.
Equipment Valuation: Customer agrees that the value of the equipment, in the event of damage or loss requiring replacement of said equipment, is determined by the cost of a similar replacement device, as determined by KHIMJI RAMDAS.
KHIMJI RAMDAS can nullify this Agreement and repossess the Equipment with no notice to Company or any involved parties. KHIMJI RAMDAS reserves the right to inspect the Equipment at any time during the Loan Period. The Customer agrees to allow any representative from KHIMJI RAMDAS on-camera site access to Inventory at any time.
Indemnification: Customer agrees to assume full responsibility and liability for the safekeeping and return of all loaned equipment accepted by Customer. Customer agrees to indemnify and hold harmless KHIMJI RAMDAS and any other persons to which KHIMJI RAMDAS may be responsible to indemnify and hold harmless, from any and all liability, claims, damages, costs, including legal fees, and expenses arising from Customer’s use, misuse and/or possession of the loaned equipment.
Authority Warranty: Customer hereby warrants that any person which it directs or allows to receive equipment from KHIMJI RAMDAS, or who shall sign for acceptance of equipment, is authorized by Customer to do so. This authorized person is bound to the same terms of this Agreement. Customer herein waives any obligation on the part of KHIMJI RAMDAS to confirm said person’s authority to act on behalf of Customer.
Construction and Edits: In the event any parts of this Agreement are found to be void, the remaining provisions of this shall be binding. This document shall remain unedited unless a written Agreement is made between Customer and KHIMJI RAMDAS.
Titles and Limitation of Liability: The sole title of ownership and all rights to ownership of the Equipment shall, at all times, remain with KHIMJI RAMDAS. In no event shall KHIMJI RAMDAS be liable to Customer or any third party for any loss, without limitation. Customer hereby agrees to assume full responsibility and liability for any such Claims and for the safekeeping and return of all Equipment loaned by Customer.
Non-Exclusivity/Non-Assignment: This is a non-exclusive. Customer shall not sell, sublease, or loan the Equipment or assign any of its rights or obligations under this Agreement to any other person or entity.